Solace is built on calm, consent, and clear boundaries.
These policies exist to protect your experience, your privacy, and the integrity of this space — so care can remain steady, respectful, and un-rushed.
You’re not expected to memorise any of this. It’s simply here, visible and available, so nothing has to be negotiated in the moment.
Studio Policies
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Code of Conduct
Read the Code of ConductHow Solace holds consent, professional boundaries, draping, and respectful behaviour.
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Booking & Cancellation Policy
View Booking & Cancellation PolicyDeposits, rescheduling windows, late arrivals, and how we protect appointment time.
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Complaints & Feedback
Feedback & Complaints ProcessHow to raise concerns, what happens next, and how issues are handled with care.
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Scope of Practice & Client Safety
Read Scope of PracticeWhat Solace offers, what it doesn’t, and how sessions are kept safe and ethical.
Website & Store Policies
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Privacy Policy
Understand Privacy PolicyHow personal and health information is collected, stored, and protected.
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Refund Policy
Review Refund PolicyApplies to in-store and online shop purchases and eligible refunds.
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Our Assurance
If you have questions about any of these policies, you’re welcome to ask — before or after booking.
Care works best when expectations are clear and the nervous system feels safe.